Who is eligible
Who can apply: Work Study students are eligible! International students are not eligible for this position(only general fund).
- What is Work Study? You are eligible for Work Study if you receive Financial Aid.
- What is General Fund? You are eligible for General Fund if you do not receive Financial Aid, are a running start or international student.
Job Description
Schedule- Flexible
Hours per Week: 10 – 19 hours per week
Wage: $16.28
Work Location: Support Center, Building 1
Job Description
The Office Assistant will provide front-line customer service for clients, and students, provide office organizational support to the WES Program Manager and Support Center office staff, and be responsible for taking on a variety of office support tasks.
Job Duties
Reporting directly to the WES Program Manager
- Assist front desk reception areas for in-person support centers;
- Triage, guide, and assist students in Workforce Education Services, Transition Center, Wish Program, Working Student Success Network—Benefits Hub programs, and community partners;
- Perform receptionist duties when needed;
- Prioritize tasks in a multi-phone line system and fast-paced environment;
- Sort and distribute communications promptly;
- Assist in scheduling and planning meetings and appointments;
- Provide weekly phone or email reminders for student appointments;
- Support staff in the call campaign to follow up and increase enrollment;
- Assist the program manager to maintain supply inventory in preparation for ordering;
- Creating, maintaining, and entering information into databases as needed;
- Provide excellent customer service and culturally respectful interaction;
- Assist students with general college navigation and the WES quarterly funding application;
- Help organize and maintain office common areas;
- Multilingual individuals may be assigned to interpret at special language cohort orientation and WES application sessions, evenings, and weekends;
- Special projects as assigned.
Preferred Skills & Abilities
- Proficiency in Microsoft Office Suites
- Prioritize multiple tasks and deadlines;
- Ability to work with a diverse population
- Bilingual/multilingual
- Knowledge of ESOL/GED/ABE/High School Re-Engagement Program student;
- Knowledge of the Workforce Education Services Funding Process;
- Responsible, professional, flexible, and dependable;
- Strong organizational skills;
- Able to work independently and as part of a team;
- Knowledge of ESOL/GED/ABE/High School Re-Engagement Program student;
- Knowledge of the Workforce Education Services Funding Process;
- Capacity for discretion and privacy regarding sensitive student information (FERPA);
Interested?
Contact, Paran Sobati, Email: psobati@highline.edu or call (206) 529-4483
